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  • Writer's pictureGotta Go Orlando

Universal Orlando Resort announces it's raising starting pay to $17 an hour

Universal Orlando Resort is set to raise its starting pay to $17 an hour for all Team Members.

Karen Irwin, President and CEO of Universal Orlando has given the good news to team members in an open letter addressing Team Members online.

In the letter Irwin said the wage increase would begin on June 4, 2023.

Plus, in addition, many Team Members will receive an increase based on the new rates and their time with the company, which Irwin says she will share more details on, in the coming weeks.

Universal Orlando Resort

Here is the letter in full:

"Dear Team Members,

We have so much to look forward to in 2023 as we celebrate the exciting Mardi Gras season and gear up for the summer opening of our new Minion Land at Universal Studios Florida. You all are the spark that brings our brand and stories to life, and I could not be prouder to work alongside you. I always walk away from my time visiting with you feeling energized and inspired to continue to build upon our strong Team Member first culture.

We deeply believe in our mission to provide an inclusive environment where our Team Members are proud to work and we remain committed to that focus. Therefore, we continually evaluate our compensation, perks, and benefits programs and why we are committed to engaging with and listening to you. We truly believe TSAT is more than just a survey; it is your voice that helps us build a better Universal experience.

Wage increases and more benefits To that end, effective June 4, 2023, we are not only increasing our starting base rate to $17 per hour, but we are increasing many of our starting rates across the business. In addition, many Team Members will receive an increase based on the new rates and their time with the company. More details about how this individually impacts Team Members will be shared in the coming weeks.

Wages are just one part of Team Member satisfaction and because of your direct feedback, we have also elevated our 401K match and tuition reimbursement programs, added compassion leave, doubled our parental leave, enhanced family planning benefits, launched the new applause recognition program, and changed Team Member comp ticket availability from block-out calendar to capacity managed based on park attendance.

Enhancing our work environment We are also focused on elevating the work environment and have begun upgrading break areas, back of house restrooms, and have exciting plans for Team Member dining that we will share shortly. But it doesn’t stop there, our culture seeks to create a path forward that supports our Team Members, gives them an opportunity to grow and fosters a real sense of purpose and belonging.

In just a few weeks, I will be bringing leaders together to kick off the year and talk about our priorities – one of which involves making every day EPIC in preparation for the opening of Epic Universe.

I am excited to share this with you and I want to again thank you for everything you do to help us successfully deliver extraordinary Guest experiences.

I am excited about our bright future!"


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